Document Downloads: Council housing
The following documents are available for download. Documents in PDF format can be read using Adobe Reader.
MS Word and Powerpoint documents can be read by using their respective applications or any alternatives.
Available downloads
Hometalk Magazine
Hometalk Magazine from Cannock Chase Council - For Cannock Chase Council tenants.
- File format:
(PDF) - Size: 1.97 MB
- Estimated download time: (56k = 4 mins 56 secs)
- File format: (PDF)
- Size: 2.33 MB
- Estimated download time: (56k = 5 mins 50 secs)
- File format: (PDF)
- Size: 1009.41 KB
- Estimated download time: (56k = 2 mins 29 secs)
- File format: (PDF)
- Size: 1.41 MB
- Estimated download time: (56k = 3 mins 32 secs)
- File format: (PDF)
- Size: 960.29 KB
- Estimated download time: (56k = 2 mins 21 secs)
- File format: (PDF)
- Size: 1.04 MB
- Estimated download time: (56k = 2 mins 38 secs)
- File format: (PDF)
- Size: 1.25 MB
- Estimated download time: (56k = 3 mins 8 secs)
- File format: (PDF)
- Size: 1.08 MB
- Estimated download time: (56k = 2 mins 44 secs)
- File format: (PDF)
- Size: 1011.26 KB
- Estimated download time: (56k = 2 mins 29 secs)
- File format: (PDF)
- Size: 680.15 KB
- Estimated download time: (56k = 1 mins 41 secs)
- File format: (PDF)
- Size: 894.39 KB
- Estimated download time: (56k = 2 mins 11 secs)
- File format: (PDF)
- Size: 1.13 MB
- Estimated download time: (56k = 2 mins 50 secs)
Guide to the Servicing and Safety of Gas Appliances in your Home
This booklet offers information and advice on the safety and servicing of gas appliances in your Council home.
Guide to the Servicing and Safety of Gas Appliances in your Home
- File format: (PDF)
- Size: 1.95 MB
- Estimated download time: (56k = 4 mins 53 secs)
Mutual Exchange form
Application form for Mutual Exchange
- File format: (PDF)
- Size: 51.71 KB
- Estimated download time: (56k = 8 secs)
Right to Buy Service Standards
Right to Buy Service Standards
Right to Buy Service Standards
- File format: (PDF)
- Size: 169.41 KB
- Estimated download time: (56k = 25 secs)
The Letting Standard
The Letting standard leaflet explains the standard that all Council properties should be offered to prospective tenants which should allow immediate occupation.
- File format: (PDF)
- Size: 106.92 KB
- Estimated download time: (56k = 16 secs)
Estate Walks
A booklet explaining why and how the Council carry out estate walks
- File format: (PDF)
- Size: 156.24 KB
- Estimated download time: (56k = 23 secs)
Abandoned Vehicles
A booklet on how to identify an abandoned vehicle and how to report one
- File format: (PDF)
- Size: 4.71 MB
- Estimated download time: (56k = 11 mins 47 secs)
Terminating Your Tenancy
A leaflet on how to Terminate your Council Tenancy
- File format: (PDF)
- Size: 279.97 KB
- Estimated download time: (56k = 41 secs)
Condensation, Mould & Damp
A leaflet on Condensation, Mould and Damp
- File format: (PDF)
- Size: 180.07 KB
- Estimated download time: (56k = 27 secs)
Details of Home Insurance and Application form
Council Housing - What is Home Insurance & How do I apply?
Details of Home Insurance and Application form
- File format: (PDF)
- Size: 2.32 MB
- Estimated download time: (56k = 5 mins 47 secs)
Estate Walk Programme 2012-13
A leaflet giving all the dates of the planned Estate Walks for 2012-13.
- File format: (PDF)
- Size: 568.35 KB
- Estimated download time: (56k = 1 mins 24 secs)
Decorating Voucher Scheme
A leaflet explaining the Decorating Voucher Scheme
- File format: (PDF)
- Size: 175.67 KB
- Estimated download time: (56k = 26 secs)
Information on your Heating Upgrade
A leaflet explaining all information on your Heating Upgrade by P H Jones
Information on your Heating Upgrade
- File format: (PDF)
- Size: 153.87 KB
- Estimated download time: (56k = 23 secs)
Bright Ideas Form
A form for Council tenants to use to suggest any Bright Ideas
- File format: (PDF)
- Size: 801.24 KB
- Estimated download time: (56k = 1 mins 59 secs)
Gas & Solid Fuel Servicing & Maintenance Programme Service Standards
A leaflet explaining the Service Standards for Gas & Solid Fuel Servicing & Maintenance Programme
Gas & Solid Fuel Servicing & Maintenance Programme Service Standards
- File format: (PDF)
- Size: 165.87 KB
- Estimated download time: (56k = 25 secs)
Planned Improvements & Cyclical Maintenance Service Standards
A leaflet explaining the service Standards for Planned Improvements & Cyclical Maintenance
Planned Improvements & Cyclical Maintenance Service Standards
- File format: (PDF)
- Size: 166.37 KB
- Estimated download time: (56k = 25 secs)
Anti- Racial Harassment Service Standards
Anti-Racial Harassment Service Standards
Anti- Racial Harassment Service Standards
- File format: (PDF)
- Size: 164.56 KB
- Estimated download time: (56k = 25 secs)
Tenancy Management Service Standards
A leaflet explaining the service you can expect regarding your Council Tenancy
Tenancy Management Service Standards
- File format: (PDF)
- Size: 169.47 KB
- Estimated download time: (56k = 25 secs)
Estate Management Service Standards
Estate Management Service Standards - Council housing
Estate Management Service Standards
- File format: (PDF)
- Size: 132.6 KB
- Estimated download time: (56k = 20 secs)
Anti-Social Behaviour Service Standards - Council Tenants
Anti-Social Behaviour Service Standards - preventing and tackling anti-social behaviour for Council tenants.
Anti Social Behaviour Service Standards
- File format: (PDF)
- Size: 238.27 KB
- Estimated download time: (56k = 35 secs)
Housing Reception Service Standards
A leaflet explaining the Service Standards you can expect within Housing Reception
Housing Reception Service Standards
- File format: (PDF)
- Size: 165.94 KB
- Estimated download time: (56k = 25 secs)
Disabled Adaptations Service Standards
A leaflet explaining the service standards you can expect regarding Disabled Adaptations
Disabled Adaptations Service Standards
- File format: (PDF)
- Size: 165.09 KB
- Estimated download time: (56k = 25 secs)
Allocations & Lettings Service Standards
A leaflet explaining the service standards you can expect when dealing with Allocations & Lettings
Allocations & Lettings Service Standards
- File format: (PDF)
- Size: 166.13 KB
- Estimated download time: (56k = 25 secs)
Alarms Visiting Officer Service Standards
A leaflet explaining the service standards you can expect from the Alarms Visiting Officer
Alarms Visiting Officer Service Standards
- File format: (PDF)
- Size: 164.89 KB
- Estimated download time: (56k = 25 secs)
Visiting Officer Service Standards
A leaflet explaining the Service Standards you can expect from the Visiting Officer
Visiting Officer Service Standards
- File format: (PDF)
- Size: 165.85 KB
- Estimated download time: (56k = 25 secs)
Tenancy Support Service Standards
A leaflet explaining the service standards you can expect from the Tenancy Support Officer
Tenancy Support Service Standards
- File format: (PDF)
- Size: 164.88 KB
- Estimated download time: (56k = 25 secs)
Sheltered Housing Service Standards
A leaflet explaining the service standards you can expect from Sheltered Housing
Sheltered Housing Service Standards
- File format: (PDF)
- Size: 165.25 KB
- Estimated download time: (56k = 25 secs)
Rents Service Standards
A leaflet explaining the Service Standards you can expect within the Rents section
- File format: (PDF)
- Size: 109.5 KB
- Estimated download time: (56k = 17 secs)
Estate Walks Ratings 2008-09
A table of Estate Walks and the ratings given in 2008-09
- File format: (PDF)
- Size: 42.65 KB
- Estimated download time: (56k = 7 secs)
Tenant & Resident & Estate Agreement Area Ratings 2008-09
A table of Tenant & Resident & Estate Agreement Areas Ratings for 2008-09
Tenant & Resident & Estate Agreement Area Ratings 2008-09
- File format: (PDF)
- Size: 29.37 KB
- Estimated download time: (56k = 5 secs)
Housing Maintenance Service Standards
A leaflet giving details of the Service Standards you can expect from Housing Maintenance
Housing Maintenance Service Standards
- File format: (PDF)
- Size: 107.85 KB
- Estimated download time: (56k = 16 secs)
Asbestos Service Standards
A leaflet containing details of the service standards you can expect when Housing are dealing with asbestos
- File format: (PDF)
- Size: 105.85 KB
- Estimated download time: (56k = 16 secs)
Service Improvement Section Service Standards
A leaflet detailing the service standards you can expect from the Housing Service Improvement Section
Service Improvement Section Service Standards
- File format: (PDF)
- Size: 106.88 KB
- Estimated download time: (56k = 16 secs)
Tenant Involvement Service Standards
A leaflet explaining the service standards you can expect by Tenant Involvement
Tenant Involvement Service Standards
- File format: (PDF)
- Size: 163.85 KB
- Estimated download time: (56k = 24 secs)
Choice Based Lettings Registration Form
A registration form for applicants to join the Choice Based Lettings Scheme
Choice Based Lettings Registration Form
- File format: (PDF)
- Size: 600.99 KB
- Estimated download time: (56k = 1 mins 29 secs)
Minor Works Application Form
Application form for residents to apply for Minor Works to be carried out to their Estate where they live. Forms to be returned to the Housing Department at Cannock Chase Council.
- File format: (PDF)
- Size: 449.47 KB
- Estimated download time: (56k = 1 mins 6 secs)
Housing - Your Move Video
Download and view 'Your Move' video; An introduction to Council Tenancies
Your Move - 2. Settling In (Part 1)
- File format:
(WMV) - Size: 7.33 MB
- Estimated download time: (56k = 18 mins 18 secs)
- File format: (WMV)
- Size: 2.36 MB
- Estimated download time: (56k = 5 mins 54 secs)
Your Move - 3. Settling In (Part 2)
- File format: (WMV)
- Size: 5.45 MB
- Estimated download time: (56k = 13 mins 36 secs)
- File format: (WMV)
- Size: 7.14 MB
- Estimated download time: (56k = 17 mins 50 secs)
- File format: (WMV)
- Size: 6.88 MB
- Estimated download time: (56k = 17 mins 11 secs)
Your Move - 6. Getting On With Your Neighbour
- File format: (WMV)
- Size: 8.13 MB
- Estimated download time: (56k = 20 mins 18 secs)
- File format: (WMV)
- Size: 7.75 MB
- Estimated download time: (56k = 19 mins 21 secs)
- File format: (WMV)
- Size: 8.35 MB
- Estimated download time: (56k = 20 mins 51 secs)
Vulnerable Tenants Grass Cutting Scheme
A leaflet explaining the Vulnerable Tenants Grass Cutting Scheme including application form
Vulnerable Tenants Grass Cutting Scheme
- File format: (PDF)
- Size: 145.91 KB
- Estimated download time: (56k = 22 secs)
A Guide to Keeping pets in your Council Home
A leaflet on keeping pets in your council home
A Guide to Keeping pets in your Council Home
- File format: (PDF)
- Size: 105.14 KB
- Estimated download time: (56k = 16 secs)
Fire, Flood and Storm Damage
A leaflet explaining the procedure in the event of a fire, flood or storm damage
- File format: (PDF)
- Size: 177.54 KB
- Estimated download time: (56k = 26 secs)
Estate Walk Ratings 2009-10
A table of Estate Walks and their ratings given in 2009-10
- File format: (PDF)
- Size: 57.74 KB
- Estimated download time: (56k = 9 secs)
Tenant & Resident and Estate Agreement Areas Ratings for 2009-10
A table of Tenant & Resident and Estate Agreement Areas ratings for 2009-10
Tenant & Resident and Estate Agreement Areas Ratings for 2009-10
- File format: (PDF)
- Size: 50.63 KB
- Estimated download time: (56k = 8 secs)
Annual Report for Tenants 2009-10
Annual Report relating to housing services. Information as required under the new regulatory framework for social housing in England from 2010.
Annual Report for Tenants 2009-10
- File format: (PDF)
- Size: 282.73 KB
- Estimated download time: (56k = 42 secs)
Housing Estate Walks Agency Referral Information
This document highlights timescales of partner agencies to resolve issues picked up on Council Housing Estate Walks
Housing Estate Walks Agency Referral Information
- File format: (PDF)
- Size: 19.08 KB
- Estimated download time: (56k = 3 secs)
Request Permission to Install a Shower
Information leaflet to request permission to install a shower in Council owned property.
Request Permission to Install a Shower
- File format: (PDF)
- Size: 24.81 KB
- Estimated download time: (56k = 4 secs)
Request Permission to Erect Fencing or Gates
Information leaflet to request permission to erect fencing or gates on Council property
Request Permission to Erect Fencing or Gates
- File format: (PDF)
- Size: 25.53 KB
- Estimated download time: (56k = 4 secs)
Request Permission to Erect a Greenhouse/Shed
Leaflet on requesting permission to erect a greenhouse/shed to Council property
Request Permission to Erect a Greenhouse/Shed
- File format: (PDF)
- Size: 26.36 KB
- Estimated download time: (56k = 4 secs)
Request Permission to Erect a Satellite Dish
Information leaflet to request permission to erect a satellite dish on Council property
Request Permission to Erect a Satellite Dish
- File format: (PDF)
- Size: 24.02 KB
- Estimated download time: (56k = 4 secs)
Request Permission to Install a Driveway/Garage
Information leaflet to request permission to install a driveway/garage to Council property
Request Permission to install a Driveway/Garage
- File format: (PDF)
- Size: 24.52 KB
- Estimated download time: (56k = 4 secs)
Request Permission to Renew or Alter Kitchen Units or Worktops
Information leaflet to request permission to renew or alter kitchen units or worktops
Request Permission to renew or alter kitchen units or worktops
- File format: (PDF)
- Size: 25.89 KB
- Estimated download time: (56k = 4 secs)
Request Permission to Install a Conservatory or Lean to
Information leaflet to request permission to install a conservatory or lean-to to Council property
Request Permission to Install a Conservatory or Lean to
- File format: (PDF)
- Size: 25.56 KB
- Estimated download time: (56k = 4 secs)
Request Permission to Install External Doors, Windows or Patio Doors
Information leaflet to request permission to install external doors, windows or patio doors to Council property
Request Permission to Install External Doors, Windows, or Patio Doors
- File format: (PDF)
- Size: 24.65 KB
- Estimated download time: (56k = 4 secs)
Request Permission to Install a Water Meter
Information leaflet to request permission to install a water meter
Request Permission to install a water meter
- File format: (PDF)
- Size: 23.83 KB
- Estimated download time: (56k = 4 secs)
Request permission to Install or Remove Internal Walls or Structures
Information leaflet to request permission to install or remove internal walls or structures
Permission to install or remove internal walls or structures
- File format: (PDF)
- Size: 25.87 KB
- Estimated download time: (56k = 4 secs)
Request Permission to Renew or Alter Bathrooms or Toilets
Information leaflet to request permission to renew or alter bathrooms or toilets to Council property
Request Permission to Renew or Alter Bathrooms or Toilets
- File format: (PDF)
- Size: 24.93 KB
- Estimated download time: (56k = 4 secs)
Estate Walk Ratings 2010-11
A table of Estate Walks and their ratings given in 2010 -11
- File format: (PDF)
- Size: 77.81 KB
- Estimated download time: (56k = 12 secs)
Tenant & Resident & Estate Agreement Area Ratings for 2010-11
A table of Tenant & Resident and Estate Agreement Area Ratings for 2010-11
Tenant & Resident and Estate Agreement Area Ratings for 2010-11
- File format: (PDF)
- Size: 79.37 KB
- Estimated download time: (56k = 12 secs)
Anti-Social Behaviour & Hate Crime Policy - Housing services
This policy has been developed in line with the Anti-Social Behaviour Act 2003 and the Crime and Disorder Act 1988. - for Council housing
Anti-Social Behaviour & Hate Crime Policy - Housing Services
- File format: (PDF)
- Size: 3.6 MB
- Estimated download time: (56k = 9 mins 0 secs)
Annual Report for Council Tenants 2011-12
Annual Report relating to housing services. Information as required under the new regulatory framework for social housing in England 2011-12
Full Annual Report for Council Tenants 2011-12
- File format: (PDF)
- Size: 225.34 KB
- Estimated download time: (56k = 33 secs)
Annual Report for Council Tenants 2011-12
- File format: (PDF)
- Size: 597.91 KB
- Estimated download time: (56k = 1 mins 29 secs)
Reporting Hate Crimes
A leaflet explaining how Cannock Council is committed to offering help and support to tenants suffering ASB, harassment or threats of abuse/violence from someone inside or outside their home
- File format: (PDF)
- Size: 8.18 MB
- Estimated download time: (56k = 20 mins 26 secs)
Estate Walks Ratings 2011/12
A table of Estate Walks and their ratings given in 2011/12
- File format: (PDF)
- Size: 55.48 KB
- Estimated download time: (56k = 9 secs)
Tenant & Resident & Estate Agreement Areas Ratings 2011/12
A table of Tenant & Resident and Estate Agreement Areas ratings in 2011/12
Tenant & Resident & Estate Agreement Areas Ratings 2011/12
- File format: (PDF)
- Size: 37.23 KB
- Estimated download time: (56k = 6 secs)
Garage Sites in Cannock, Hednesford & Rugeley
A full list of Council owned Garage sites in Cannock Hednesford & Rugeley
Garage Sites in Cannock, Hednesford & Rugeley
- File format: (PDF)
- Size: 15.14 KB
- Estimated download time: (56k = 3 secs)
Secure Tenancy Agreement
Council House Secure Tenancy Agreement for Cannock Chase Council tenants.
- File format: (PDF)
- Size: 3.19 MB
- Estimated download time: (56k = 7 mins 59 secs)
Introductory Tenancy Ageement
Introductory Tenancy Agreement for Cannock Chase Council tenants.
Introductory Tenancy Agreement
- File format: (PDF)
- Size: 4.28 MB
- Estimated download time: (56k = 10 mins 42 secs)
Garage Tenancy Agreement
Garage Tenancy Agreement given to residents who sign up for a Council garage.
- File format: (PDF)
- Size: 117.54 KB
- Estimated download time: (56k = 18 secs)
Welfare Reform Act 2012 - Changes to your Benefits Poster
A poster detailing the Welfare Reform Act 2012 and how the changes will affect your benefits.
Welfare Reform Act 2012 - Changes to your benefits
- File format: (PDF)
- Size: 1.42 MB
- Estimated download time: (56k = 3 mins 33 secs)
Tenancy Audits - Getting to know our tenants
Leaflet explaining why and how tenancy audits are carried out to all council tenants.
Tenancy Audits - Getting to know our tenants
- File format: (PDF)
- Size: 130.75 KB
- Estimated download time: (56k = 20 secs)
Estate Walk Scores & Ratings 2012-13
A table of Estate Walk Scores and the ratings given for 2012-13 split by areas
Estate Walk Scores & Ratings 2012-13
- File format: (PDF)
- Size: 57.96 KB
- Estimated download time: (56k = 9 secs)
Minor Works Improvements from Estate Walks 2012-13
A table detailing the minor works improvements that have been carried out from the Estate Walks during 2012-13
Minor Works Improvements from Estate Walks 2012-13
- File format: (PDF)
- Size: 90.78 KB
- Estimated download time: (56k = 14 secs)