Anti Social Behaviour and Hate Crimes

You can now report complaints about Anti-Social Behaviour Online!

Our aim is to ensure that tenants can enjoy living in their homes and on their estates free of disturbance. The local housing estate management team work closely with other key agencies when dealing with anti-social behaviour, ranging from the Police, Social Services, Education, the Probation Service, Youth Offending Team, Environmental Health and other service providers within the district.

In addition, local staff are supported by the P.C.S.O's who work closely in developing strategies to reduce levels of anti-social behaviour in supporting the Crime and Disorder Reduction Partnership Strategy.

We also aim to ensure that residents are able to benefit from the piece and quiet of their home and surroundings and that any issues relating to the management of estates are identified quickly and prompt action is taken to resolve them.

For further information or to report anti-social behaviour, please complete our online form, contact us on 01543 462621 or email us at EMTeam@cannockchasedc.gov.uk with your details. You can also refer to our Policy & Procedure Summary on Anti-social Behaviour and Anti-Social Behaviour and Hate Crime Policy.

Mediation

In certain cases of anti-social behaviour and neighbour disputes, Cannock Chase Council will use an independent from the Council mediation service to empower people to work together to resolve their problems.  Solutions are offered by the parties themselves, enabling them to remain in control of any outcomes.  Resolutions are only created if all parties are in full agreement.   Agreements made are not legally binding, however, parties are more likely to adhere to them because they have created them themselves.

Mediation is most likely to work in the earlier stages of a case; however mediation can still be effective in older cases.  Mediation should not be regarded as a last resort when all else has failed, an informed decision should be made on a case by case  basis.

The following are some of the indicators which might suggest that mediation is ideal.

• Parties seem to be misinterpreting each others behaviour
• Parties used to be friends
• Parties have never properly met
• There is alleged discrimination between parties; for example based on race, secuality, gender, age, etc
• Parties have different lifestyles

Your Estate Management Officer will discuss with you if your complaint or dispute should be referred to a mediation service.

Anti-Social Behaviour - 'Don't live with it - Report it'

Tackling anti-social behaviour is a key priority for Cannock Chase Council and other key organisations throughout the district.

Please see information on the Legal and Non Legal Tools for ASB currently being used by Cannock Chase Council in dealing with Anti-Social Behaviour.

Cannock Chase Council, Housing Services want to make it as easy and simple as possible for our customers to report incidents of anti-social behaviour including 'out of normal office hours'.

Out of Hours Calls will go directly through to an advisor.  All calls received will be recorded and passed through to the relevant Partner Agency, this could be either the Police, Environmental Health or the Housing Services Estate Management Team or Community Safety Partnership Team who will deal with the situation accordingly. 

All calls will be treated in the strictest confidence.

If you wish to report a less urgent crime or disorder and for general Police enquiries, please contact Staffordshire Police on 101 or call Crime Stoppers anonymously on 0800 555 111.

If your call is an emergency you must contact the Police on 999.

You can also report anti-social behaviour on-line on the 'REPORT IT' section of our website.

For further information, please see our article 'Extra support for victims of anti-social behaviour' and support for witnesses suffering fron anti-social behaviour.