Having trouble registering? Follow our step by step guide.
Step 1 - Create your account
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On the Housing Online 'login' page, scroll down and click on the appropriate button for you. If you're a tenant or housing applicant but haven't used Housing Online before, you will need to select 'Existing Applicants and Tenants - Register'. If you're a new customer, you will need to select 'New Customers - Register'.
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You will then be directed to the registration page. Here, you will need to type in your email address, create a password and press 'next'. If you don’t have an email address there are many free providers to choose from including Gmail, Outlook and Yahoo.
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You will then be prompted to check your email inbox for a verification email. You should do this straight away
Step 2 - Email verification
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Please be sure to check your junk and spam folders just in case. In the verification email, you will find a 'complete registration' link. Either click on the link or the 'verify me' button. Please note that the link will expire after one hour.
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After clicking on the link, you will be directed back to Housing Online to verify your details.
Step 3 - Register your details
New customers
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On the 'Register Details' page complete the person details, contact details and address details pages.
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Check all the information is correct on the My Summary page.
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Tick the box to accept the terms and conditions.
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Click Submit.
Tenants and housing applicants
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On the 'register details' page please select and supply either your rent reference (begins with 400) if you are a tenant, or your application reference (begins with 300) if you are a housing applicant.
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Enter your personal details.
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Create a memorable answer and date.
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Tick the box to accept the terms and conditions.
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Click Finish.
Step 4 - Success
Congratulations! You have successfully registered for Housing Online.