Coronavirus

Coronavirus - Information and Advice from the Council

Cannock Chase Council is working with its partners including public health specialists at Staffordshire County Council and Public Health England to monitor and respond to the coronavirus situation.

The information below is for residents and businessses across Cannock Chase District seeking information and advice about Council services and support available from the Council (including sections aimed at Residents and Business) - and how to contact us. It includes links to guidance and advice about Coronavirus from the NHS, help and information from government and other agencies, and information and guidance for employees and the self employed.

The Council is working hard to deal with the understandably large number of calls and enquiries coming in online from residents and businesses, especially those concerned about their finances. Staff - now mostly working from home - are doing all they can to help with queries about benefits and government support for businesses, and the many other enquiries being made especially concerning the most vulnerable in our community. We sincerely thank you for your patience and understanding.

We are posting news releases on this website as they are issued (see the link below and on our homepage). You can also follow our latest news on Twitter @cannockchasedc and Facebook (Search `Cannock Chase Life`). Here you will find daily updates on services such as bin collections.

About the symptoms, medical help, self-isolation and other advice
The NHS has information online covering the symptoms and other advice which can be found at https://www.nhs.uk/conditions/coronavirus-covid-19/
You do not need to contact the NHS on 111 to tell them you're staying at home.
Testing for coronavirus is not needed if you're staying at home.

Follow this link for the Latest News

STAFFORDSHIRE COUNTY COUNCIL COVID-19 HELPLINE NOW OPEN 0300 111 8050.
Click here for further information.

PLEASE SEE THE SPECIFIC SECTIONS BELOW FOR ASSISTANCE AND INFORMATION FOR RESIDENTS AND BUSINESS

Council Receptions are closed

While it has been necessary to close our Receptions at the Civic Offices in Cannock and the Rugeley Area Office in the Market Hall, the Council is continuing to provide essential services to support our residents and businesses.

You can do the following online 24/7 at www.cannockchasedc.gov.uk/online

Make payments online for many of our services
Report issues
Request services
Access a wealth of information

Alternatively you can contact us

By email at customerservices@cannockchasedc.gov.uk
By telephone on 01543 462621

Issued by the Communications Team at Cannock Chase Council.
Contact communications@cannockchasedc.gov.uk

Contacting the Council

Making contact with the Council

If you are self-isolating to help avoid spreading the virus or need to care for someone who is in that position, then you should avoid making a personal visit to Council offices and venues during this period.

You can do the following online 24/7 at www.cannockchasedc.gov.uk/online

Make Payments online for many of our services
Report issues
Request services and
Access a wealth of information

Email us at: customerservices@cannockchasedc.gov.uk
Phone us: Customer Services is available from 9am to 5pm Mondays to Fridays on (01543) 462621

You can also follow us at

Twitter at https://twitter.com/CannockChaseDC
Facebook at https://en-gb.facebook.com/cannockchasedc/

For RESIDENTS - Council Services and payments to and from the Council

Bin Collections
Waste collections as normal again today Friday 03 April 20 although may be slightly later than usual. Please leave your bins out until emptied.. This situation may change on a daily basis. Please refer to this page for updates. We ask residents to not approach refuse crews, or if necessary to please respect social distancing and to clean handles and lids of their waste containers before and after collections to prevent the spread of Covid19.
Bulky waste collections are, however, currently suspended.

For further information and changes / updates to services please follow the links below:

Benefits and Coronavirus (including if your income has stopped or been reduced)

Claiming benefits and Coronavirus (Universal Credits Website)

Council Tax

Nature Reserve Car Parks
Following Government Guidance the Council has decided to close off all of its car parks at its Parks and Nature Reserves. This is in an attempt to deter people congregating in the same space where social distancing may not be possible.

Play areas and Toilets
Council owned Play areas and toilet facilities are now closed to the public until further notice.

Social Housing - Housing Maintenance
Housing Maintenance have suspended all appointed non essential works for the foreseeable future. You will be contacted in the near future to have your appointment rearranged. Alternatively please contact Housing Maintenance from 1st June to rearrange your appointment. (Please note this date may change). Emergency repairs will still be carried out.

Social Housing - All services update

Shelter - Coronavirus - Housing Advice

Schools and Childcare for Critical Workers
Has your school or childcare provider had to close due to Coronavirus? If you need emergency childcare in your local area contact eeac@staffordshire.gov.uk or call 01785 278201

Grass Cutting
Grass cutting has been suspended from 24^th March until further notice due to the current situation.

MOT Tests
The Council's MOT Test station will be closed to the public from Monday 23rd March until further notice. We will try to honor MOTs booked in up to Thursday 26th but will not be able to after that date and will not be taking any further bookings. We apoliogise for any inconvenience.

Markets
Due to Government advice regarding Covid-19 the Council has closed the following Indoor Market Halls with immediate effect