Dear customer
We know that this is a very worrying time when you have a home and family to look after. Many of our customers will be affected by a loss of income during this difficult period and will be concerned about making ends meet.
Ensuring you feel secure in your home is our absolute priority. We want to reassure you that no-one will lose their home as a result of the coronavirus outbreak.
We will provide as much support as we can to help you through this uncertain time. If you have any concerns about your tenancy or keeping up with payments, please get in touch so we can help you explore all of the options available to you.
We are also updating our website with the latest advice on benefits and support, so you can find all the information you need online. We are here for you.

Coronavirus (COVID-19) update:

Following the announcement from the Prime Minister on the 23 March 2020 restricting unnecessary movements we have taken the decision to suspend Cannock Chase Housing Register & Choice Based Lettings

The Housing Register: You still will be able to complete an online application but we are suspending processing of applications from the online portal at this time. We are currently receiving a significant number of housing applications and apologies for the delay in assessments being completed. Please do not contact us during the period about your pending housing application or about pending empty properties; this will allow us to priorities the current applications in date order more quickly.

Homelessness- Home owners and private renters: Recently the government announced a suspension on all evictions for at least the next 3 months. If you have recently received a notice to quit or possession order which is due to expire during this 3 months you no do need to leave. It's important to remember this is only a suspension of possession action and it may be that your mortgage company or landlord commences action again after the suspension is lifted. Private renters - this is not a 3 month payment holiday and you still need to ensure your rent is paid. If you have experienced a drop income as a result of recent events please ensure you seek advice from the DWP to see if you're able to get assistance with Universal Credit or visit the Council’s Housing Benefits webpage.

Homelessness - From friends or family: We are under great pressure to ensure that we have sufficient provision available to support our most vulnerable in society with accommodation and as demands increase during this current COVID-19 crisis there is a good chance we will be asked to assist in supporting because of health reasons or family conflict. We need your support with this and we expect you to remain staying with your friends and family it is safe.  If your current home is not safe please contact the Housing Options Team 01543 462621.

Rough sleeping: We are still offering a service to rough sleepers and our outreach team have been working with our rough sleeping community to help with accommodation. If you or know of anyone who is rough sleeping and in need of accommodation please contact Housing Options Team 01543 462621.

If you become homeless and have no where to stay please contact Housing Options Team 01543 462621 or click on this link.

Last Updated: 01/05/2020