General Building and Electric Heating Repairs
These repairs will be carried out by our Housing Repairs Service, or one of the council's sub-contractors.
Please select a repair standard for a more detailed list of repairs under each category or refer to your Housing Services Repairs Handbook below.
Housing Services Repairs Handbook
Priority One - Emergency Repairs Standards
PRIORITY ONE - To be responded to within same day
An emergency repair is one which involves immediate risk to life or limb or serious damage to property.
This service is provided 24 hours a day.
During normal office hours (Monday to Friday 9.00 am to 5.00 pm) report the repair to the Council office or telephone 01543 462621. This number can also be called outside normal office hours, during weekends and bank holidays for emergencies.
The Council's emergency out of hours service will arrange for a trade operative to call, the defect will normally be made safe and the full repair completed as soon as possible during normal working hours.
The out of hours emergency service should not be used for non-emergency repairs, if the system is used unnecessarily you may be recharged for the costs involved.
List of Emergency Repairs
Total loss of power
Total loss of water supply
Total or partial loss of gas supply
Unsafe power or lighting socket link with the electric
Lighting loss to (kitchen, bathroom, stairs/landing only)
Cooker socket (loss of power)
Communal fire alarm system
Loss of electric space or water heating between 1st November and 1st May
Blocked or leaking foul drain, soil stack or (where there is no other working WC in the dwelling) WC pan
WC not flushing (where there is no other working WC in the dwelling)
Leak from water pipe, tank or cistern
Leaking roof (temporary repair)
Insecure external window, door or lock
Making good dangerous glazing
Priority Two - Urgent Repairs Standards
PRIORITY TWO - To be completed within 3 working days
List of Urgent Repairs
Partial loss of electric power (note not all electrical repairs are covered in emergency)
Partial loss of water supply
Total or partial loss of electric space or water heating between 30th April and 31st October
Replacement of missing inspection chamber covers located within the curtilage of the property
Repairs to steps and slabbed areas considered essential by the Council's Repairs Inspector
Investigation of underground drains and pipes (repair where possible)
Electrical checks on mutual exchanges
Repair electrical smoke alarm
Shower faulty (sole form of bathing)
Blocked sink, bath or basin
Tap that cannot be turned
Loose or detached bannister or hand rail
Rotten or defective timber floorboarding or stair tread
Priority Three - Essential Repairs Standards
PRIORITY THREE - To be completed within 5 working days
Report your Repair Online
Blocked sink, bath or basin (see blocked drain leaflet below)
Tap that cannot be turned
Loose or detached bannister or hand rail
Rotten or defective timber floorboarding or stair tread
Replacement of smoke alarm batteries for pensioners in bungalows or ground floor flats
Reglazing
Ball valve replacement
Broken WC - if two in property
Window fasteners
Replacement of window catches
Minor gate and fencing repairs
Priority Four - Routine Repairs Standards
Routine Repairs Standards
PRIORITY FOUR - To be completed within 38 working days
List of Routine Repairs
Repair of defective or replacement guttering
Plaster repairs to walls and ceilings
Repairs of fire surround or fitting
Replacement floor and wall tiles
Repair or replacement of kitchen units
Provision of mechanical extractor fans
Repairs to out-buildings and bunkers
Repointing of brickwork
Repairs to fencing and gates
Repair/replacement of slabbed areas not considered essential by the Council Repairs Inspector
Damp and condensation reduction work (See the leaflet below)
Repairs to boundary walls
Repairing internal doors
Dripping taps
Last Updated: 09/11/2023
