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Social Housing - All services update

Income Management and Rents 

Homelessness / Housing Options 

Shelter - Coronavirus - Housing Advice

Housing Property services

Housing Property Services are now delivering all aspects of work, any operative working on behalf of the Council will continue to work under current government guidelines but will treat each home and its residents on a case by case basis as we understand some residents may still have concerns about people entering their homes.

You should expect:

• To be asked if you or a family member living in the property have had any symptoms or been in contact with anyone with coronavirus;
• Visiting Officers and Operatives to wear a face covering in your property;
• To maintain social distance with all visiting officers and operatives where possible;
• To ventilate your property by opening windows;
• To clear the area of work or for assessment as much as possible;

Housing Maintenance

Housing Maintenance provide a 365 day* 24/7** service delivering essential and non-essential repairs both internally and externally to the tenants and customers of Cannock Chase District Council.

Currently we are working through a significant backlog of repairs due to the previous lockdowns experienced but due to the excellent performance of the Housing Maintenance operatives and office staff we are making real progress through the backlogs.

To report any new repairs all of our tenants and customers should now contact Housing Maintenance via the Contact Centre on 01543 462621, via email at housing repairs@cannockchasedc.gov.uk or visit the CCDC website to report the repair online .

If you are currently awaiting an outstanding repair to be completed please wait until the appointment date arrives giving every opportunity for the repair to be completed before making a call into CCDC as we are currently experiencing very high volumes of calls on a daily basis. 

If you wish to cancel or rearrange your appointed repair for any reason including any Covid19 related issue please call 01543 462621.

On attendance of a repair our Trade Operatives will ask you a series of Covid19 related questions before accessing your home to ensure the safety of yourselves, any visitors and our employees.

*Only emergency repairs are carried out on a Saturday and Sunday.
** Only emergency repairs are carried out between 16:00 and 08:00

Last Updated: 14/04/2022