All our tenancies start on a Monday. Your rent is payable weekly and in advance. Therefore your first week’s rent will be due on the day your tenancy starts, and you will need to pay a week’s rent in advance every Monday.
You can also pay your rent calendar monthly. You must remember to multiply the week’s rent by 52 (weeks in the year) and divide by 12 (months in the year). The Income Management Team can help you to calculate this. Rent paid monthly must still be paid in advance, to prevent you going into arrears at any time in the month. There is a useful rent calendar at the end of methods of payment.
Occasionally (about every four years) the rent year has 53 weeks instead of 52 weeks, to keep in line with the calendar year. When this happens, you need to calculate your monthly payment by multiplying by 53, not 52. We will warn you in advance when this occurs.
For security reasons:
- please never send cash through the post,
- We cannot accept cash payments at our offices
- our staff cannot accept rent payments while they are out on visits.
For information on how to pay rent please click on methods of payment.
How do I set up direct debit payments?
To discuss your options or set up a Direct Debit please contact us on 01543 462621 or register with Housing Online at http://kiosk.cannockchasehousing.co.uk/
What are the advantages of direct debit?
◾Direct Debits are an easy and affordable of ensuring that your rent is paid in advance
◾ No form is required to set up the direct debit instruction and unlike a standing order you do not have to complete a new form every time there is a change
◾We make any changes needed once set up, so there is no need to worry about missed payments
◾We always tell you in advance about any changes
◾You are covered by the Direct Debit guarantee against any errors made by us or your bank
◾You can cancel at any time
◾You have two payment dates to choose from (1st or 15th of the month)
◾Details of payments made to us will show on your bank or building society statement. You can also view your rent statement via Housing Online
◾By paying in this way you help us keep costs down for everyone. We can re-invest these savings in service improvements which you will benefit from.
What control do I have?
You are always in control. We tell you initially of the amounts and payment dates giving at least ten working days notice required by the Direct Debit scheme. The same applies to any changes made, we will always tell you about any changes in advance.
What if things go wrong?
You are protected by the Direct Debit guarantee so that if a payment is made in error from your account, either by us, or your bank or building society, you will get an immediate refund from your bank or building society. We then refund the payment back to them under the schemes indemnity cover. You are also entitled to cancel your Direct Debit at any time.
Rent Statement - Checking your balance
You can check your rent balance at any time by logging into your Self Service account. If you need help to do this, you can use our instructions on Cannock Chase Council Self Serve Home . You will receive two letters:
The first letter will have details for your User ID
The second letter will have your password
If you do not have a computer and require a rent statement please ring the Income Management Team on 01543 462621.
The Income Management Officers can offer general advice on Housing Benefits or for further information, please see Housing Benefits.
If you make a claim for housing benefit or the amount of benefit you receive changes, you should keep your Income Management Officer informed.
Citizens Advice offer FREE Debt Advice and financial planning.
When handing in a completed Housing Benefit form, ensure that you provide all of the documentation required and get a receipt to show that you have handed the form in.
If you are employed and in receipt of a low income, you may be entitled to some housing benefit, contact the Housing Benefit section for further details.
If you fail to take any action to get your rent paid and the arrears accrue, the COUNCIL WILL EVICT tenants for non-payment of rent.
Last Updated: 11/08/2021