Gas and Solid Fuel Heating

The job priorities for gas repairs are summarised below:

PRIORITY G1  Uncontrolled gas escapes / fumes / CO detector activation - response within 1 hour.

PRIORITY G2  Controlled gas escapes / fumes / CO detector activation - response within 2 hours.

PRIORITY G3  Any other emergency e.g. water leak - response within 4 hours.

PRIORITY G4  Total failure of central heating system - same day response.

PRIORITY G5  Specified repair - response within 24 hours.

PRIORITY G6  Any other repair - response within 3 days.

Priority G4 includes:

• Failure of only form of heating in living room - for vulnerable tenants.

• Boiler/central heating overheating/banging.

• Water excessively hot.

Priority G5 includes:

• No hot water

• Overflow running

• Breakdowns for installations under warranty

• Void checks and abandoned properties / spin cap incoming gas supply.

Priority G6 includes:

• Focal fire not working

• Fire radiants not glowing

• One cold radiator

• Heating and hot water only on together

• Remove/refit radiator for other trades

• Faulty time clock/room stat - if heating/hot water still working

• Check consumption - high gas bills

• Lost item behind fire - unless safety may be compromised

• Fire will not light - if radiator fitted in same room

• Noisy boiler - if heating/hot water still working

• New tenant / mutual exchange checks

• Batten wall and refix radiator.

Please note - this list may be subject to further amendment but only after further consultation.