Guide to the servicing and safety of gas appliances in your home
As a landlord, Cannock Chase Council has a legal duty to ensure that regular safety checks are carried out to all gas appliances and installations to all tenanted properties, together with ongoing maintenance and repairs.
Gas and Solid Fuel Heating Repairs
The job priorities for gas repairs are summarised below:
PRIORITY G1 Uncontrolled gas escapes / fumes / CO detector activation - response within 1 hour.
PRIORITY G2 Controlled gas escapes / fumes / CO detector activation - response within 2 hours.
PRIORITY G3 Any other emergency e.g. water leak - response within 4 hours.
PRIORITY G4 Total failure of central heating system - same day response.
PRIORITY G5 Specified repair - response within 24 hours.
PRIORITY G6 Any other repair - response within 3 days.
Priority G4 includes:
Failure of only form of heating in living room - for vulnerable tenants.
Boiler/central heating overheating/banging.
Water excessively hot.
Priority G5 includes:
No hot water
Breakdowns for installations under warranty
Void checks and abandoned properties / spin cap incoming gas supply.
Priority G6 includes:
Focal fire not working
Fire radiants not glowing
One cold radiator
Heating and hot water only on together
Remove/refit radiator for other trades
Faulty time clock/room stat - if heating/hot water still working
Check consumption - high gas bills
Lost item behind fire - unless safety may be compromised
Fire will not light - if radiator fitted in same room
Noisy boiler - if heating/hot water still working
New tenant / mutual exchange checks
Batten wall and refix radiator.
Please note - this list may be subject to further amendment but only after further consultation.
Immersion Heaters - Safety Information
Noise or bubbling noises coming from the hot water cylinder and system
Hot water from the cold taps in the bathroom and possibly the toilet cistern following flushing
Steam/moisture in the roof space
Excessively hot water from the hot taps
Last Updated: 05/08/2020