What changes do you need to report and how
If your circumstances change you must tell us immediately as it can affect how much benefit you are entitled to and result in you being overpaid.
Click on the link below to view our Fast Track process which is the easiest and quickest way to report a change in circumstance.
If you are of pensionable age, you must report any changes in your circumstance to the Pension Service.
If you do not tell us about a change within one month from the date the change happened, you may lose out on any increase in benefit that is due.
Remember, you can use the on line calculator on our web site for an estimate of how much benefit you may be entitled to based on your new circumstances.
Shown below are some examples of changes we need to know about. Not every example is listed so if you are not sure tell us about the change anyway and give us as much information as possible.
Changes to your Benefits - If you or your partner has started receiving a new benefit or the amount you receive has changed you need to tell us:
- What new benefit you are getting
- When you started getting it
- How much it is and the date of increase
A new job - If you have started a new job you need to tell us:
- Where you are working
- What date you started work
- How much you earn
- How often you get paid.
Changes to your capital - If the amount of any savings or investments you hold has changed you need to tell us:
The date your savings and / or investments changed
The new balance of the savings and / or investments
People moving out of your property - When someone leaves you should tell us:
Who has moved out
The date they moved out
Where they have moved to
How long they will be away for
People coming to stay with you - When someone moves into your property you should tell us:
The names and dates of birth of who has come to stay
The date they moved in
Whether they work or not
Details of their income
What should you do if your circumstances have changed?
There are four ways to report a change in circumstances:
Complete our on-line Change in Circumstances form
Telephone our benefit helpline number on 01543-464292 (this is only available if you wish to cancel your claim)
Call in to see us.
Write to us at:
The Benefit Service, Cannock Chase District Council, PO BOX 28, Beecroft Road, Cannock, Staffordshire. WS11 1BG
What happens next?
Depending on the nature of the change we may suspend your claim to avoid you being overpaid
If we have all the information and / or evidence we need we will process the change in line with our performance standards. See our benefit performance standards here.
If we need any further information we will contact you by phone and in writing.
Fast Track changes in circumstance
Last Updated: 23/09/2015