Housing Benefit Award Accuracy

Why have I been contacted to review my Housing Benefit claim?

Your claim has been selected for review due to an initiative from the Department for Work & Pensions (DWP) called Housing Benefit Award Accuracy. The aim is to ensure that you are being paid the correct amount of Housing Benefit and to identify if you may have had any changes in your circumstances. We receive part of a list of claims from DWP that require a review.

What do I need to do? 

If your claim is selected for review we will contact you and ask you to provide details of your current circumstances such as your household’s income, capital, and who currently lives with you. We will also provide you with details of the circumstances that we are currently using to assess your claim. Please check the details and take action:  

  • If your circumstances have changed it is important that you report this by completing our online review form. You will need to have with you details of your household’s income and capital. 
  • If your circumstances have not changed please call us using the telephone number on the letter. You will need to have with you details of your household’s income and capital.
  • If you have been asked to provide evidence as part of the review you can provide this via the 'Submit Online Benefits Documents' at the Online Benefits Portal.

The review of your claim must be completed so it is important that you respond to any letters, telephone calls or visits that you receive from us. If you do not respond your claim will be passed to the assessment team for cancellation. You would not be able to reapply for Housing Benefit and would have to claim Universal Credit to include Housing Costs (you would still be able to reapply for Local Council Tax Support from us).


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