Tenant Satisfaction Measures Survey 2023
Housing Services will shortly be carrying out a general satisfaction survey for housing tenants and leaseholders. A third of tenants will be randomly selected to take part in the survey to be conducted in late June/July 2023.
It is important to understand how our residents feel about the services we provide, to be sure we are delivering them in the way and to the standard that you want. This survey will also be used to calculate annual tenant satisfaction measures which will be published by the Council in accordance with regulations set out by the Regulator of Social Housing.
We’ve asked an independent organisation, M·E·L Research, to carry out this survey on our behalf, in line with the Market Research Society Code of Conduct. Anything you tell M·E·L Research will remain completely confidential and will be used for research purposes only. The Council will not see returned surveys but will receive a report from M·E·L Research on their findings.
The survey will take about 5 minutes to complete. By completing the survey you’ll be eligible to enter a free prize draw to win £100 worth of high street shopping vouchers. Keep an eye out in the post to see if you have been sent a questionnaire. We would really appreciate your responses.
If you wish to discuss any part of the questionnaire, please contact the Service Improvement team on (01543) 462621 or email email@example.com.
Tenant Participation is about much more than bricks and mortar - It's about getting tenants involved in the places they live and the services they receive from the Housing Department.
It is very important that tenants give their views on services and how they might be improved. There are a number of different ways that tenants and leaseholders might want to do this.
Housing Services are keen to consult with our service users on every aspect of our service. If you wish to get involved and join a number of tenants who influence the service we shall be delighted to receive your contact details.
Free training events for social housing residents
Social housing tenants will be empowered to hold their landlords to account as part of a new government funded training scheme. For more information see: Every social housing resident to be offered place on ‘Watchdog style’ know-your-rights training scheme - GOV.UK (www.gov.uk). From free advice on addressing damp and mould to webinars on how to complain about anti-social behaviour, the training programme will share information offering tips and advice so tenants know their rights and how to access the Housing Ombudsman service.
Residents will be able to book upcoming online and in-person events via www.fourmillionhomes.org.
Call for Evidence
The Housing Ombudsman has issued its latest call for evidence as part of its latest thematic report into communications and relationships. Social Housing Tenants can have their say. See the following link for more details: Ombudsman urges sector to tackle new social injustices as it issues call for evidence for next Spotlight report - Housing Ombudsman (housing-ombudsman.org.uk)
How else can I get involved?
You could join a Tenants and Residents Association if there is one in your area. If not, you may consider starting a new one if your neighbours are interested too.
Tenants' and Residents' Associations are local groups organised and managed by a committee of local volunteers. Tenants' and Residents' Associations are recognized by the Council. They play an important role in building local communities, contributing to the making of policy and the delivery of services to tenants of Cannock Chase District.
Are you interested in shaping housing policy?
Do you want to comment on publications that go out to tenants and leaseholders?
We are inviting tenants to express an interest in joining a new virtual group, where tenants and leaseholders can comment on housing policies, strategies, documents and other publications produced by Housing Services. This will be carried out ‘virtually’ over email correspondence.
Virtual panel members will play an important role in providing the housing service with valuable comment and insight that can shape policy that may affect tenants and leaseholders, and help improve publications that fellow tenants and leaseholders would receive.
If you would be interested in becoming a member of the ‘Virtual’ group please let us know. Email firstname.lastname@example.org or telephone the Service Improvement Team on 01543 462621 to express an interest.
Housing Improvement Panel
New Housing Improvement Panel needs you!
- Are you a tenant or leaseholder of Cannock Chase Council?
- Would you be interested in helping the Council to improve its Housing Services?
- Would you like to learn more about Housing, generally?
- And on a personal note, would you like the opportunity to improve your skills? Develop as a person?
If so, why not join our newly formed Housing Improvement Panel.
What is the Housing Improvement Panel?
Cannock Chase Council is passionate about its services and the tenants that use them. Our customer-led Housing Improvement Panel (HIP) looks at the way our housing team works and gives you the opportunity to improve the services that you receive. The HIP will take part in service reviews, engage with tenants, leaseholders and staff, support `value for money`, scrutinise performance and recommend improvements.
How can I benefit?
Being part of HIP will give you the opportunity to meet new people and build your confidence. You will have the chance to learn and develop useful skills such as interviewing, listening and evaluating, working as part of a team, reaching consensual decisions and report writing.
For more information please contact the Housing Strategy and Service Improvement Team on 01543 462621 or email@example.com
Do you have a bright idea that could help the Housing service in Cannock Chase?
Cannock Chase Council is offering £25 to tenants who come up with useful suggestions that are put into practice for improving the service, saving money or simply making things easier.
All you have to do is contact us and tell them what you have in mind, or download our Bright Ideas form and hand it in at your local Council Office.
Please contact the Service Improvement section by email: firstname.lastname@example.org or telephone 01543 462621
Tenants & Leaseholders STAR Survey
Housing Services undertook the third STAR (Survey of Tenants and Residents) to measure the satisfaction of tenants and leaseholders with our services. The findings were very positive: 86% of tenants were satisfied overall with the services provided by the Councils Housing Services department. For more information please see the infographic or read the full report.
Please see all the results below:
Last Updated: 29/09/2023