Published: Wednesday, 22nd October 2025
Everyone deserves a safe and healthy home — and Cannock Chase Council is taking action to make that a reality. With a new law on the way, the Council is stepping up its efforts to tackle damp and mould in council properties, ensuring tenants can live in warm, dry, and healthy homes.
Awaab’s Law comes into effect from 27 October 2025, which places legally binding duties on councils to address serious damp and mould hazards in homes, within strict timeframes.
The Council is preparing to ensure full compliance for all its social housing stock with a dedicated team to work with tenants to address damp, mould and condensation issues in council housing.
Named in memory of Awaab Ishak, a two-year-old who tragically died in 2020 following long exposure to mould in his home, Awaab’s Law aims to guarantee that no tenant lives in hazardous conditions without prompt solution.
Councillor Sue Thornley, Portfolio Leader for Housing and Corporate Assets, said: “We take all reports of damp and mould very seriously. Everyone deserves to feel safe and comfortable in their home, and we understand the impact these problems can have on people’s health.
“The new timeframes set by Awaab’s Law are challenging, but they are necessary. We’re working hard to make sure our teams are ready to meet these standards consistently, delivering a prompt, fair and professional service for our tenants.”
Tenants are encouraged to report any damp, mould, or condensation issues as soon as they arise. Reports can be made by phone, email, online, or in person.
• Phone: 01543 462621 (urgent/emergency repairs)
• Email: housingrepairs@cannockchasedc.gov.uk
• Online: Via the Repairs Online Service
• In Person: At the Civic Centre, Beecroft Road, Cannock
• Letter: Sent to Housing Maintenance at the Civic Centre
Further information, including practical guidance, is available on the Council’s website here: https://www.cannockchasedc.gov.uk/residents/housing/maintenance-and-repairs/damp-mould-and-condensation