The rising cost of living is affecting us all. We are supporting residents and businesses, as well as signposting to other agencies, which can offer help and advice.
Beat the Cold is committed to helping those who live in, or are at risk of fuel poverty, or whose health could be detrimentally affected by a cold home.
Contact them by phone on 01782 914915 or via the website: https://www.beatcold.org.uk/contact-us/
Citizens Advice Energy Team
Support on a one-to-one and group basis, advice, information, help with other warmer homes initiatives, access to carbon monoxide monitors. They also link in to Beat the Cold. You can contact the team via email email@example.com, firstname.lastname@example.org , email@example.com.
Or clients can visit https://citizensadvicessw.org.uk/
The Energy Saving Trust website has lots of useful tips which might help save money on your energy costs.
Around one in 10 people are missing out on benefits they are entitled to. Click on the link below to check if you are eligible for any additional help.
Problems paying your Council tax
If you are having difficulties making your payments, there may be options available to you. Click on the link below to find out what to do.
Problems paying your rent
If your Housing Benefit or Universal Credit does not cover the full amount of your rent, you can apply a discretionary housing payment.
Budgeting and debt advice
Citizens Advice have a dedicated debt advice team, people can access the service, by telephone (Adviceline), email/web chat and self referral from web site. People can also drop into the office in Cannock (Civic Centre) or call for appointment.
They also have specialist advisers supporting people with enduring mental health issues/debt and benefits
With the rising cost of food, Food banks located across the District may be able to help you, depending on your circumstances. Find out more below:
Heath Hayes Community Food Shop is a support group offering food support to anyone who needs it. FInd out more:
We know that sometimes finding the money to pay your water bill can be difficult so it is very important if you are struggling that you contact South Staffs Water (www.south-staffs-water.co.uk) immediately on 0800 09 30 610. If you are struggling to meet your payments they have a range of options available to help support you
The Assure tariff can help tenants who are on low incomes and struggling to afford their water charges. Assure is available for residential customers who meet the eligibility criteria- either:
- Have a total household income of less than £19,050 per year
- For households with dependent children, an additional £1500 per child will be added to £19,050 amount
Income will not be be included from the below benefits:
- Attendance allowance
- Disability Living Allowance
- Personal Independence Payment
- Carers Allowance
- Housing Benefit or Housing Allowance (UC)
- Council Tax Benefit (not 25% single occupancy)
- Disabled or severly disabled element of Child Tax Credit
Or Customers who receive Pension Credit (Guarantee Element)
To find out more and compare tariffs visit the South Staffs Water website www.south-staffs-water.co.uk/household/my-bills-and-payments/my-bill-explained/other-charges-and-tariffs/comparison-of-our-special-tariffs
If you do not qualify for Assure, South Staffs Water will see if you qualify for Watersure.
Watersure is a tariff which helps some people with their bills, you have to be on a certain benefit and need to use a lot of water either for medical reasons or because your household has a certain number of school age children. You do have to be on a water meter to qualify for Watersure. Customers on Watersure pay for the water they use up to a fixed maximum which won't be higher than the average household water bill.
Charitable Trust- you can apply to the South Staffordshire Water Charitable Trust if meeting the cost of your water bill is causing you hardship. The Trust is a registered charity that operates independently of South Staffs Water and aims to assist those customers who are in need or who are suffering hardship or other distress. The Trust tales applications from people experiencing hardship or difficulties who are in arrears with their water and sewerage bills. For more information on Charitable Trust please ring 0800 09 30 610 or visit http://www.sswct.org/
Water Direct- In some circumstances South Staffs Water can arrange for water bills to be paid out of benefits paid by the Department for Work and Pensions. This scheme is known as Water Direct. The scheme is designed to help tenants who have arrears on their water charges and are in receipt of qualifying benefits.
Find out more by visiting https://www.south-staffs-water.co.uk/household/extra-help/help-with-paying here you can click on the links to the tariffs and download the form or call 0800 09 30 610 for a form to be sent out.
Click on the document Application for Assure Tariff below, Print and complete the form, then scan or email it to firstname.lastname@example.org.
Foodbanks and Warm Hubs
Here you will find a directory of food banks, community tables, warm hubs and community cafes across the district.
If you would like to add anything to the directory please email email@example.com or call 01543 464548
If you run a business in Staffordshire advice and support is available to help you manage the impact of cost of living rises on your business.
Advice Leaflets and Videos
The Centre for Sustainable Energy have a raft of information and advice on domestic energy.
There are many more leaflets available on their website here: Resources | Centre for Sustainable Energy (cse.org.uk)
There are also many practical videos providing energy advice, which may help you get the best value out of heating your home.
Last Updated: 08/09/2023