Our Mission Statement and Service Standards
Cannock Chase District Council's benefit service aims to meet the needs of the community by providing a secure and efficient service that is accessible to all, where the right benefit is paid at the right time and a service that contributes positively to the overall welfare of the community.
Benefit Performance Dashboard
All new claims
All new claims are processed within 20 calendar days.
Notified changes in circumstances
Notified changes in circumstances are processed within 9 calendar days of receiving all necessary information
Overpayment notifications
Overpayment notifications will be issued within 3 calendar days.
Telephone calls answered
Telephone calls will be answered within 4 minutes.
Telephone call abandonment rate
Telephone call abandonment rate will not be higher than 16% of all calls received.
Welcoming Atmospere
We will create a welcoming atmosphere in our reception areas providing disabled accessibility and hearing loop facilities.
Sensitive or confidential business
We will make available a private room if you wish to discuss sensitive or confidential business.
Customer Satisfaction Survey
Currently this is under review.
What you can do if you think we have not met our standards
Please call our benefit helpline number on 01543 464292 or you can send us an email.
Last Updated: 17/08/2023