Maintenance and Repairs

hands holding a small house

The Housing Maintenance Section undertakes repairs and maintenance work on tenanted and empty Council properties. The Section is made up of teams of repairs and maintenance professionals and is backed up by a small number of subcontract partners.

The Council are generally responsible for structural repairs to Council properties, for repairs to any installations or fixtures in your Council home for heating, water and sanitation including kitchen and bathroom fixtures and fittings or any repairs where they may be a risk to health or safety.

Where the damage has been caused by the resident they may be asked to pay for the repairs.

IMPORTANT MESSAGE: Clean and Tidy Council Properties – How you can help us during repairs visits.

The Council encourage all tenants to look after their properties, keeping them clean, tidy and clear of rubbish.  A particular plea is being made for tenants to ensure that their properties are tidy when operatives are visiting your property to carry out work.

Please try to ensure that your property is tidied up, so that the room and route to the area of work is as clear as possible. Please also ensure that pets and children are kept out of the way as best as possible, this will enable the work to be carried out much quicker and more safely.

Regular cleaning and checking around your home can help prevent serious problems happening. Please refer to the Housing Services Repairs Handbook for more details of how you can help us provide an effective repairs service.

Important information from the Housing Maintenance Team:

We are dedicated to improving our services and delivering responsive repairs to your homes in a timely and convenient manner. 

Due to recent increases in repairs being reported, there are a backlog of non-urgent works that require planning and appointing.

As a consequence, Cannock Chase Council have appointed an external contractor to assist the Housing Maintenance Team with delivering these works. 

We are delighted to announce that from June 2025, Cannock Chase Council, will be working in partnership with Wates Living Space, providing housing repairs to your property.

Please Note:
If you receive contact either by letter, email, phone call or in person from Wates Living Space, please follow the guidance given.  If you are unsure on the validity of the contact being made, then contact Cannock Chase Council as below to help you make sure that you are being contacted legitimately and they are who they say they are.

Ways to contact us

Personal Visit - You can report your repair to your local Council office during office hours, which are Monday to Friday 9.00 am to 5.00 pm.
 

Telephone - You should always telephone 01543 462621 between 9.00 am to 5.00 pm Monday to Friday.
 

Email - You can contact the Council by e-mail. Please ensure that you include your unique property reference (available on the front of your rent book), along with your address at which the repair is required, and finally telephone number. Please note that failure to provide all of the details will result in your enquiry being delayed. The email address is: housingrepairs@cannockchasedc.gov.uk. 

 

Reporting to Housing Staff - You can report the repair to any Housing Officer if they call.

 

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