This page includes a selection of details for matters that tenants have raised with Housing Services via service requests, complaints, satisfaction survey responses or other communications with us and how we have responded to them. We want to show we are listening to what tenants are telling us and try to improve our services accordingly.
| You said... | My home is very cold. |
| We did... | Inspected the insulation, radiator sizes and efficiency of the boiler within the property. We provided the tenant with advice and support if they are struggling with heating costs. |
| You said... | The slabs on my driveway have become uneven and are now a trip hazard. |
| We did... | Inspected the driveway and scheduled works to remove the old slabs and renew the driveway. The tenant appreciated our operatives’ hard work and submitted a compliment. |
| You said... | Our outside communal area has become full of rubbish and waste. |
| We did... | We arranged to clear the rubbish and tidy up the area. We continue to conduct regular estate inspections and ensure any issues are raised and addressed quickly. |
| You said... | I am unable to use the Housing Online Portal to bid on properties. |
| We did... | We identified and fixed a system error. To assist the applicant in the meantime, we agreed they should call the team and advise which properties they were interested in bidding on. |
| You said... | The communal areas in our block are dirty and not looked after by some of the other tenants. |
| We did... | We arranged for the block to be deep cleaned and put a schedule in place for this to be done regularly. Our Neighbourhood officers conduct regular visits to blocks to identify any issues and to ensure tenants are supported. |
| You said... | The new draft Tenancy Agreement is too complex and is difficult to understand. |
| We did... | We conducted research to begin creating an ‘easy read’ version of the Tenancy Agreement. The easy read guide will accompany the Tenancy Agreement. We are also looking at producing easy read guides for other important housing documents. |