Anti Social Behaviour and Hate Crimes

ASB LogoCouncil tenants are responsible for their own behaviour and that of anyone living with them or visiting their home.  If there is evidence that they have behaved in a way which has caused annoyance, disturbance, or nuisance to others over a period of time, we can ask the Court for permission to evict them.

The Courts view taking someone's home away from them and making families homeless as a very serious matter, and eviction is seen as a last resort.


Cannock Chase Council will always take all reasonable steps to try to resolve tenancy problems using non-legal remedies such as warning letters, mediation, extension of introductory tenancy and acceptable behaviour contracts (ABC).  However, if all else fails, the Council will apply to the Courts to reposess a property.

What We Do

The Neighbourhoods Team work closely with other key agencies when dealing with anti social behaviour (see leaflet below) ranging from the Police, Social Services, Education, the Probation Service, Youth Offending Team, Environmental Health and other service providers within the district.

In addition, local staff are supported by the P.C.S.O's who work closely in developing strategies to reduce levels of anti-social behaviour in supporting the Community Safety Strategy. (see leaflet below)

We also aim to ensure that residents are able to benefit from the peace and quiet of their home and surroundings and that any issues relating to the management of estates are identified quickly and prompt action is taken to resolve them.

For further information or to report anti-social behaviour, please contact us on 01543 462621 or email us at with your details. You can also refer to our Policy & Procedure Summary on Anti-social Behaviour (see leaflet below)and Anti-Social Behaviour and Hate Crime Policy.


Community Safety Strategy

Anti-Social Behaviour and Hate Crime Policy

Anti Social Behaviour

Policy & Procedures Summary on Anti Social Behaviour


In certain cases of anti-social behaviour and neighbour disputes, Cannock Chase Council will use an independent from the Council mediation service to empower people to work together to resolve their problems.  Solutions are offered by the parties themselves, enabling them to remain in control of any outcomes.  Resolutions are only created if all parties are in full agreement.   Agreements made are not legally binding, however, parties are more likely to adhere to them because they have created them themselves.

Mediation is most likely to work in the earlier stages of a case; however mediation can still be effective in older cases.  Mediation should not be regarded as a last resort when all else has failed, an informed decision should be made on a case by case basis.

The following are some of the indicators which might suggest that mediation is ideal.

  • Parties seem to be misinterpreting each others behaviour
  • Parties used to be friends
  • Parties have never properly met
  • There is alleged discrimination between parties; for example based on race, sexuality, gender, age, etc
  • Parties have different lifestyles

Your Neighbourhood Team Officer will discuss with you if your complaint or dispute should be referred to a mediation service.

Anti-Social Behaviour - 'Don't live with it - Report it'

Tackling anti-social behaviour is a key priority for Cannock Chase Council and other key organisations throughout the district.

Please see our leaflet below on the Legal and Non Legal Tools for ASB currently being used by Cannock Chase Council in dealing with Anti-Social Behaviour.

Cannock Chase Council, Housing Services want to make it as easy and simple as possible for our customers to report incidents of anti-social behaviour including 'out of normal office hours'.

Out of Hours Calls will go directly through to an advisor.  All calls received will be recorded and passed through to the relevant Partner Agency, this could be either the Police, Environmental Health or the Housing Services Neighbourhoods Team or Community Safety Partnership Team who will deal with the situation accordingly.

All calls will be treated in the strictest confidence.

If you wish to report a less urgent crime or disorder and for general Police enquiries, please contact Staffordshire Police on 101 or call Crime Stoppers anonymously on 0800 555 111.

If your call is an emergency you must contact the Police on 999.

You can also report anti-social behaviour on-line by clicking on this link 'REPORT IT'.

For further information, please see, support for witnesses suffering from anti-social behaviour lealflet below.

Please see Anti-Social Behaviour Incident Diary below:

Legal & Non Legal Tools for ASB

Witness Support

Anti-Social Behavior Incident Diary 

Reporting Hate Crimes

Hate Crime is any incident where someone has been targeted because they are believed to be of a different race, religion or gender or because of their sexuality or disability.

As we are committed to tackling any kind of hate crime or incident that occurs in the district, we are working closely with the local hate crime partnership, Chase Against Crimes of Hate (CACH). CACH offer support to victims and also work with schools and colleges in the area to promote tolerance.



To find out more, visit their website: or email them at

For further information on all of the above, please see our leaflet Reporting Hate Crimes below.

For reporting incidents of a criminal but non emergency nature please contact the Police on 101.

REMEMBER - In an EMERGENCY please dial 999.


Reporting Hate Crimes

Anti Social Behaviour Interventions

April 2024

A Council flat in Cannock used as a drugs den by dealers has been closed by magistrates and entrance barred to all persons causing anti-social behaviour.

Cannock Chase Housing Neighbourhoods Team and the Police acted quickly to stop Illegal drug activity at the property in Avon Road, Cannock.

Using the powers of the anti-social behaviour Act, a Closure Notice was issued by the court - it means that no-one can enter the flat.

The Housing Department work closely with our partners to combat illegal drug activity in the district. By using the Closure Order, we have been able to stop the illegal activity. The Housing Department has recently obtained possession of this property through the Court. This will result in the eviction of the tenant.


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